CRYPTO FAQ

Unlock cryptocurrency insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions that deliver exceptional results.

Is it secure? How are my funds safeguarded? faq-icon

Your security is our top priority. New Copper employs bank-grade encryption, two-factor authentication (2FA), and cold storage to protect digital assets. We adhere to stringent financial regulations in United Kingdom and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.

I’ve never invested in cryptocurrency before. Is it complicated? faq-icon

Not at all! New Copper is built with beginners in mind:
  • Step-by-step guides with 24/7 support
  • Risk-free demo for practising with virtual funds
  • Automated tools that handle the heavy lifting for you
  • Start with as little as $5 and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Bank card withdrawals are generally processed within 1-3 business days in most regions. Cryptocurrency withdrawals to external wallets are usually completed in under 30 minutes. Actual processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We generate revenue through premium features and volume-based partnerships with exchanges, not through user fees. There are no hidden charges — you’ll always see the exact transaction amount before you confirm.

Is this service offered in my country? faq-icon

Yes! New Copper is available in most countries worldwide (98+ and counting). Simply select your country during sign-up to confirm availability and view localised payment options. We adhere to all relevant local regulations to keep your trading safe and compliant.

How should I decide where to invest? Do you offer recommendations? faq-icon

We make crypto investing straightforward for beginners. New Copper offers:
  • 1. AI-driven recommendations - Receive personalised coin suggestions based on your risk profile
  • 2. Ready-made portfolios - Curated bundles (e.g. 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
  • What's more, our interactive tutorial helps you learn while you invest!

Who can I contact for support with technical issues? faq-icon

We provide 24/7 support via live chat and by email at support@testok8062.best. For urgent issues, our average response time is under 15 minutes.

Is cryptocurrency legal? Do you comply with the financial regulations in my country? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and New Copper fully complies with applicable local regulations. Here's what you need to know:
  • 1. Licensed Service
  • Registered with (FinCEN, the FCA and CySEC)
  • Regular audits conducted by independent firms
  • 2. Country-Specific Rules
  • Automatic geo-compliance: Our platform adapts to your country's legal requirements
  • KYC verification required where legally mandated
  • 3. Your funds are safeguarded
  • Bank-level security (like your online banking)
  • 95% of assets are held in offline cold storage
  • Visit our Compliance page to check your country’s status or contact support for further details.

What payment methods do you accept? faq-icon

Easily add funds to your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA and SWIFT – 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fee)
  • QR code scanning for mobile wallets
  • Deposits complete in under 10 minutes! View all available options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How can we assist?